FACTS & FIGURES
26% Services ratio of turnover
3,248 Client service and consulting days in 2011
>100% Financial growth in 2011
3,248 Client service and consulting days in 2011
>100% Financial growth in 2011
Some interesting facts about Block
Block is proud to have doubled revenues in 2011 while maintaining outstanding levels of customer satisfaction and loyalty. Revenue from both Commercial and Public Sectors is up, and our Data Centre business has grown threefold, with a strong pipeline for further growth in 2012. Our continued focus is to hire and develop the very best talent in the service of our customers.
Looking ahead
Our strong financial performance in 2011 allows us to make a number of strategic investments as we look ahead to 2012: new people, new office locations, new vendor alliances and new learning and development initiatives for the expanding Block team.
- Customer retention rate over 92%
- Staff retention rate 90%
- 300% growth in data centre engagements in 2011
- More than 96% of support tickets resolved without vendor support
- Customer Satisfaction Excellence - average score 94%
- Most accurate wireless RFID solution in the UK, verified by Cisco
Block is proud to have doubled revenues in 2011 while maintaining outstanding levels of customer satisfaction and loyalty. Revenue from both Commercial and Public Sectors is up, and our Data Centre business has grown threefold, with a strong pipeline for further growth in 2012. Our continued focus is to hire and develop the very best talent in the service of our customers.
Looking ahead
Our strong financial performance in 2011 allows us to make a number of strategic investments as we look ahead to 2012: new people, new office locations, new vendor alliances and new learning and development initiatives for the expanding Block team.
