MANAGED WIRELESS LAN

Many customers find it difficult to maintain the appropriate levels of WLAN skills required to support their wireless infrastructure in-house.

We have designed, delivered and supported some of the largest Cisco WLAN infrastructures in the UK, often supporting wireless voice, video and real-time location services (RTLS). This experience allows us to offer a Managed WLAN service underpinned by a team who are experts in the field.

Onsite Engineers

• 8.30 – 5pm x 5 days break/fix support
• Helpdesk Wireless BAU Requests
• Managing AP Moves
• Wireless Access Requests
• Rogue AP Reporting
• Change Management
• Configuration and Asset Management

Remote Technical Support

• 24 x 7 x 365 break/fix support from dedicated Block Operations Centre (BOC)
  • Remote access achieved via N3

Access to Manufacturers Support

• 24 x 7 x 365 Access to Cisco TAC
• Advanced Hardware Replacement
• Supply of operating software and updates

Service Delivery Management

• Quarterly Service Review meetings