MANAGED UNIFIED COMMS

We can provide the expertise you need to support all of your IP communications infrastructure: voice, video, digital signage and conferencing.

Onsite Engineers

• 8.30 – 5pm x 5 days break / fix support
• Helpdesk Basic and Advanced Administration UC Requests
• Change Management
• Configuration and Asset Management
• Moves Adds Changes (MACs) - BAU
  • 3rd level escalation support

Remote Technical Support

• 24 x 7 x 365 break / fix support from dedicated Block Operations Centre (BOC)

Access to Manufacturers Support

• 24 x 7 x 365 Access to Cisco TAC
• Advanced Hardware Replacement
• Supply of operating software and updates

Service Delivery Management

• Quarterly Service Review meetings
• Daily, Weekly and Monthly service reports