MANAGED SECURITY
Security is an increasingly important and specialised element in the IT portfolio, and one where customers often find it a challenge to recruit and retain the required levels of expertise in-house. Block can provide a comprehensive Managed Security service with elements including:Onsite Engineers
- 8.30 – 5pm x 5 days break/fix support
- Helpdesk Security Requests
- Firewall rule requests
- Remote Worker Support
- Network and Wireless Authentication
- Web Access Request
- Change Management
- Configuration and Asset Management
- Network Security Monitoring
- Traffic Flow based security monitoring
- Security threat identification, correlation and mitigation
- 24 x 7 x 365 break/fix support from dedicated Block Operations Centre (BOC)
- 24 x 7 x 365 Access to Cisco TAC
- Advanced Hardware Replacement
- Supply of operating software and updates
- Quarterly Service Review meetings
- Weekly and Monthly service reports
