MANAGED LAN

Our managed LAN service gives customers peace of mind that their core network and data centre infrastructure is maximally available. The service incorporates:

Onsite Engineers

• Incident and Problem Mgmt
  • Break / fix support
• Helpdesk LAN/Wired BAU Request Management
  • Basic Network Administration
    • Enabling Ports
    • Assigning Vlans
    • Basic routing changes
    • IP Address Allocation
    • OS Upgrades
  • Moves Adds Changes
  • Cabling
• Capacity Management
  • Adding switch to existing switch stack
  • Adding linecard to chassis
  • Interface monitoring
  • Port count
• Change Management
  • Creating RFCs
  • Attending CAB Meeting
  • RFC Approval
• Configuration and Asset Management
  • Ensure design best practice are adhered to
  • Standardised configurations
  • Changes are tracked and managed
  • Configuration backups

Remote Technical Support – (24x7x365)

• Break / fix support from dedicated Block Operations Centre (BOC)
  • Remote access (achieved via N3 for NHS customers)
• 4 hour Onsite major incident support

Access to Manufacturers Support

• 24 x 7 x 365 Access to Cisco TAC
• Advanced Hardware Replacement
• Supply of operating software and updates

Service Delivery Management

• Monthly, Quarterly Service Review meetings
• Daily, Weekly and Monthly service reports