Managed Services
Our managed service portfolio delivers outstanding service levels with minimal fuss.
We know how difficult it can be for organisations to build and maintain a skilled team that can address operational issues as they occur, while at the same time delivering new systems and projects. Our customers bridge this gap by engaging Block to take ownership of a range of tasks to suit their needs.
We believe service excellence in this area relies on deploying people who are competent, who really care, and who are supported by outstanding systems and best-practice procedures. That’s what we offer.
Customers who engage Block to manage services on their behalf can expect:
We are proud of our efforts, and even more proud of our results:
We cover the right technologies. We have the right people, with the right attitude, processes and systems. We meet SLAs.
There is one final Block service element that we think stands apart: the commercial flexibility of our offering. Using our unique pricing structure, customers can choose different levels of support and management for different elements of their infrastructure, and be charged accordingly.
Maybe you want 24x7x365 cover in your Data Centre, but you only need 8x5xNBD for your IP Telephony System. Maybe you want on-site support for your Video Conferencing System, but remote support will do when it comes to your WLAN.
With Block, you will pay for and receive just what you need. With many other providers, you will have to choose from a limited set of options that have more to do with lowering costs and complexity for the provider rather than the customer.
We know how difficult it can be for organisations to build and maintain a skilled team that can address operational issues as they occur, while at the same time delivering new systems and projects. Our customers bridge this gap by engaging Block to take ownership of a range of tasks to suit their needs.
We believe service excellence in this area relies on deploying people who are competent, who really care, and who are supported by outstanding systems and best-practice procedures. That’s what we offer.
Customers who engage Block to manage services on their behalf can expect:
- Improved and consistent service levels
- The flexibility to deploy new systems without having to worry about the availability of internal resource
- More predictable IT spend over the term of engagement
- The ability to focus internal resource on strategic investment rather than operational issues
We are proud of our efforts, and even more proud of our results:
- We have never missed a customer SLA since our inception
- We have maintained ISO9000: 2008 certification since 2006, covering all of our services
- We received Cisco’s ‘Customer Satisfaction Excellence’ award in 2010, the highest distinction a partner can achieve within the Cisco Channel Partner Program
- We are category winner of the Customer Kings Award 2010 (see http://customerkings.realbusiness.co.uk)
- Our customers remain loyal at the end of a managed service engagement. Typically, they renew.
We cover the right technologies. We have the right people, with the right attitude, processes and systems. We meet SLAs.
There is one final Block service element that we think stands apart: the commercial flexibility of our offering. Using our unique pricing structure, customers can choose different levels of support and management for different elements of their infrastructure, and be charged accordingly.
Maybe you want 24x7x365 cover in your Data Centre, but you only need 8x5xNBD for your IP Telephony System. Maybe you want on-site support for your Video Conferencing System, but remote support will do when it comes to your WLAN.
With Block, you will pay for and receive just what you need. With many other providers, you will have to choose from a limited set of options that have more to do with lowering costs and complexity for the provider rather than the customer.
MonitoringRemote monitoring and automated alerts to resolve issues before they become a problem
Managed LANEnsuring core infrastructure is maximally available
Managed Wireless LANA comprehensive service from a team of proven wireless experts
Managed SecurityExpertise to protect your data and systems from a wide range of threats
Managed Unified CommsEnsure consistent performance for IP voice, video, digital signage and conferencing
Any AccessAllows you to transfer all or part of the responsibility for providing remote access to your users for a simple monthly, ‘per user’ fee
Managed IPSA highly configurable service to prevent unauthorised intrusions from breaching your network perimeters
Managed LANEnsuring core infrastructure is maximally available
Managed Wireless LANA comprehensive service from a team of proven wireless experts
Managed SecurityExpertise to protect your data and systems from a wide range of threats
Managed Unified CommsEnsure consistent performance for IP voice, video, digital signage and conferencing
Any AccessAllows you to transfer all or part of the responsibility for providing remote access to your users for a simple monthly, ‘per user’ fee
Managed IPSA highly configurable service to prevent unauthorised intrusions from breaching your network perimeters