What we don't do

While our team loves winning new customers, there are occasions where we have to politely say no to an engagement or withdraw from a procurement exercise.

This can happen when we feel that a customer’s approach to a problem presents serious risks of failure (and, despite our best efforts, cannot be improved), or when ‘lowest common denominator’ thinking creates unreasonable supplier selection criteria.

In these situations, there are certain things you can be sure we will never do:

• Take on an engagement we cannot deliver
• Over-promise to win a deal
• Cut corners to meet an unworkable timescale
• Recommend unsuitable technology to meet a budget goal
• Stay quiet when we know mistakes are being made