SMB Solutions
I BLOCKcare I
However you choose to configure your BLOCKoffice, Block Solutions can offer a support service to match your needs.
We understand that the success of any technology investment relies not only the quality of the component technologies, but crucially on the relationship between customer and supplier, and the service delivery before, during and after implementation.
That’s why BLOCKcare allows customers to choose a level of service that suits their requirement, and that can be tailored for specific needs.
Below are just some of the elements you can choose from as part of your BLOCKcare solution.
- Break-fix with agreed response times
- Replacement hardware with agreed response times
- 24/7, 365 telephone and email support
- Access to manufacturer support and expertise
- Remote infrastructure monitoring and management
- On-site maintenance and advisory services to optimise performance
